terms and conditions of sale prior to purchasing goods from our site:
all prices are in pounds sterling and are quoted inclusive of vat.
all products and services are subject to availability and may be withdrawn at any time. we will endeavour to keep the site fully updated with new products and removing old ones. if your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.
delivery is free on all cards and will be made by Royal Mail Second Class to mainland UK only. please contact us for charges for delivery to Europe or worldwide.
deliveries will normally be made to uk addresses within 7 days. you will be advised of any delay, or if the item is not available.
payment will be debited from your account before the despatch of your purchase. we will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
in the unlikely event that your product is lost or damaged in transit please contact us via email. in the case of non-delivery please wait 14 days from the date of your order in case it has been delayed. in the case of damaged goods please retain the product and contact us within 7 days of receipt.
returns – if you are not entirely satisfied with your purchase you can return it within 21 working days from receipt and you will receive a full refund (excluding the cost of any postage costs you have incurred) providing that all goods are carefully repackaged and returned to us in their original packaging and received back in resaleable condition. please contact me before returning any purchases.
it is advisable for you to obtain a proof of posting when returning items, as they remain your ownership and responsibility until we have received them, and acknowleged receipt.
in the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.
this does not affect your statutory rights.
any complaints will be processed and rectified as soon as possible.
a confirmation email is sent to you after the placing of an order and after despatch.
nothing in the above guarantee affects your legal rights (your statutory rights are not affected).
we are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the data protection act 1998. we request your name and address to enable us to provide you with an efficient after-sales service but we will not pass your name and address to any third parties.
we hold your name, address, phone/fax number and email address. we do not hold your credit/debit card details. to contact us about privacy matters please email to: firstname.lastname@example.org